Privacy Policy

1.Information we collect

We collect information you provide directly (account details, communication preferences), information collected automatically (usage data, device information, cookies), and information from third-party integrations you connect to Engium.

2.How we use it

We use your information to provide and improve our services. Specifically:

• Processing customer conversations through our multi-channel AI engine.
• Sending service updates, appointment reminders, and transactional notifications.
• Personalizing your dashboard experience and ensuring platform security.
• Monitoring usage trends and detecting fraudulent or abusive activity.

3.Sharing of information

We do not sell your personal data. We share information only with trusted service providers who assist in our operations under strict confidentiality agreements, or when required by applicable law.

4.Your rights and choices

Depending on your jurisdiction, you have rights to access, correct, delete, or port your personal data. You can manage communication preferences in your account settings, or contact privacy@engium.com to exercise any right.

5.Cookies and tracking

We use essential cookies for session management and security. For analytics we use anonymized tracking to understand platform performance. You can control cookie preferences through your browser settings at any time.

6.International data transfers

Engium is a global platform. Your data may be processed on servers located outside your country of residence. We ensure all cross-border transfers comply with applicable international standards, including Standard Contractual Clauses (SCCs) and adequacy decisions where available.

7.Children's privacy

Our services are intended for professional use and are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

8.Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of any material changes via email or prominent notice on our platform before they take effect.

9.Contact us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer: